Frequently Asked Questions (FAQ)
What does DSL stand for?
- What is CCI Net
- How fast is DSL
What are the main benefits of DSL?
- Can I get CCI
Net DSL in my area?
Can I use a telephone or fax machine on my DSL line?
What is xDSL?
What is possible with xDSL?
What determines which level of service is available to my home
Is DSL better than ISDN?
Are there any per-minute or usage charges
associated with DSL?
How does xDSL compare to cable modems?
Does DSL have any security issues like cable
- How does
CCI Net DSL compare to getting a second phone line?
- Is my CCI Net
DSL speed guaranteed?
- Will I get busy
- Why are people
so interested in DSL?
- What factors
should I consider in determining my Internet access needs?
- Is the cost of
DSL going to change? How soon?
- Can I view
online video clearly with DSL?
- If I get DSL
today, can I easily get faster service in the future as the
- Aren't some DSL
services much faster than CCI Netís fastest (1.5 Mbps)
- How do I
determine how far I am from the nearest central office (CO)?
DSL @ WORK
- How do
businesses benefit from DSL?
- Is DSL as
reliable as it needs to be for business users?
- Can multiple
people at a single office use a DSL connection simultaneously?
- Every time I add
another user to my DSL connection, do I need to pay another
DSL @ HOME
- Is there a good
reason for my family to use DSL?
- Is DSL easy for
home users? Is it actually easier than dialup service?
- I telecommute
from my home to the office. What can DSL offer me?
- What kind of
computer do I need for CCI Net DSL service?
Is DSL compatible with a Macintosh?
- What hardware
will be included with my CCI Net DSL service?
- I already use
CCI Net to connect to the Internet with a modem. If I
switch to CCI Net DSL, can I keep my Email address?
- Is my monthly
telephone service included in the CCI Net DSL charges?
- Is CCI Net DSL
service available to locations with a commercial address?
- What should I do
if I want to change phone companies?
- What should I do
if I want to change the phone number my DSL is installed on?
- How does the DSL
modem connect to my computer?
- Am I allowed to
make a network with my CCI Net DSL connection?
- How do I get
installation of CCI Net DSL service?
- What's the
difference between professional installation and
- How much does
professional installation cost?
- How long does it
take to get CCI Net DSL?
SWITCHING SERVICE PROVIDER
- How do I know if
I qualify for an ISP switch?
- How does it
- Can I switch
ISPs anytime? Is there a penalty?
- Will I be able
to use my existing DSL equipment?
- How long does it
take to switch to CCI Net DSL?
- Ok, so how do I
Q: What does DSL stand for?
A: Digital Subscriber Line. DSL is a modem technology
that transforms ordinary phone lines (also known as "twisted
copper pairs") into high-speed digital lines for ultra-fast
Internet access. DSL also enables access to corporate networks
for telecommuters, as well as exciting new interactive
multimedia applications such as multiplayer gaming, video on
demand and video catalogs.
is CCI Net DSL service?
A: CCI Net DSL gives you high-speed Internet access by
converting your existing analog phone line into a high-speed
digital phone line. Using ADSL (Asymmetric Digital Subscriber
Line) technology, CCI Net DSL delivers up to 1.5 megabits per
second connection rates (which is up to 50 times faster than a
standard 28.8Kbps dial-up modem).
fast is DSL Service?
A: DSL service provides connection speeds that are over
50 times faster than a traditional dial-up connection and 10
times faster than an ISDN connection.
Q: What are the main benefits of DSL?
A: There are
several benefits of DSL:
high-speed Internet access that's always on-line.
solution for residential customers, telecommuters and small
- Data Security
that exceeds other technologies.
I get CCI Net DSL in my area?
A: Probably. But there is a chance that your location may
not yet be serviceable. Our DSL sales staff can tell you whether
DSL is available for a particular phone number and address. If
you sign up and it turns out that your location is not
serviceable, you will receive a full refund.
Q: Can I use a telephone or fax machine on my
Yes. The voice portion of the DSL line can continue to
handle voice or fax transmissions.
Q: What is xDSL?
A: xDSL is the name which has been coined for the family
of digital subscriber line technologies ranging from ADSL to
SDSL. The "x" represents a variable that can be replaced with
either the "A" standing for ASYNCHRONUS or "S" standing for
SYNCHRONUS. CCI Netís DSL service provides both.
Q: What is possible with xDSL?
A: xDSL enables
two general types of applications -- interactive video and high
speed data communications. Interactive video includes movies on
demand, other video on demand such as delayed TV segments, video
games, video catalogs, and video information retrieval. Data
communications covers Internet access, telecommuting (remote LAN
access), and specialized network access. The strength of xDSL
compared to other high speed transmission alternatives [such as
cable modems or Fiber To The Neighborhood (FTTN)] lies in the
number of existing telephone lines -- now approaching 750
million -- compared to new cabling which has reached
comparatively few homes and almost no small businesses.
Q: What determines which level of service is
available to my home or office?
A: DSL is a distance-sensitive telecommunications
service: increased distance from the central office (CO) means
decreased speeds. The closer one is to the CO, the more
bandwidth that can be provided.
Q: Is DSL better than ISDN?
A: DSL is better
than ISDN for several reasons:
- Speed - up to
4 times faster
connection - no more dial-up configurations
- Ease of
installation - no more SPIDs or complex configurations
- No usage
charges - pay the same flat rate every month
and just one bill - the end-user receives only one bill every
month for both Internet access and DSL, that is usually lower
Q: Are there any per-minute or usage charges
associated with DSL?
No. DSL is a dedicated network service that costs the same
regardless how often it is used or how much data is transferred.
This is one of xDSL's most attractive features.
Q: How does xDSL compare to cable modems?
A: xDSL provides a dedicated service over a single
telephone line; cable modems offer a dedicated service over a
shared media. While cable modems have greater downstream
bandwidth capabilities (up to 30 Mbps), that bandwidth is shared
among all users on a line, and will therefore vary, perhaps
dramatically, as more users in a neighborhood get online at the
same time. Cable modem upstream traffic will in many cases be
slower than xDSL, either because the particular cable modem is
inherently slower, or because of rate reductions caused by
contention for upstream bandwidth slots. The big difference
between xDSL and cable modems, however, is the number of lines
available to each. There are no more than 12 million homes
passed today that can support two-way cable modem transmissions,
and while the figure also grows steadily, it will not catch up
with telephone lines for many years. Additionally, many of the
older cable networks are not capable of offering a return
channel; consequently, such networks will need significant
upgrading before they can offer high bandwidth services.
Q: Does DSL have any security issues like
No. DSL is not a shared network service like cable
modems, which means that one end-user can not see what's on a
neighbor's computer using DSL. The service is a private
dedicated connection from the end-user to the network.
does CCI Net DSL compare to getting a second phone line?
A: You can enjoy the speed and reliability of CCI Net DSL
for just a little more per month than you may currently be
paying for dial-up access and a second phone line!
my CCI Net DSL speed guaranteed?
A:DSL Connection speeds are not guaranteed and will
depend on many factors such as the length and condition of the
telephone wires connecting your house to your central office and
general conditions on the Internet at any given time. As such,
CCI Net offers a "best effort" service. That means we don't
offer any throughput guarantees, but we will always do our
best to provide you with the fastest connection your specific
conditions will allow.
Q:Will I get busy signals?
A: No. You will never get busy signals with DSL because
there is no dialing involved. Instead, you are directly
connected to the Internet via a dedicated connection that is
used only by you.
are people so interested in DSL?
A: DSL eliminates many of the
obstacles that prevent Internet users from making the most of
their online access. Dialup hassles are eliminated with DSL's
"always on" dedicated connection. Also, DSL's speed and
reliability are particularly attractive, given the comparatively
low cost associated with this option. As awareness of DSL's
benefits grows, demand is driving DSL providers to rapidly scale
their networks. Analysts predict that more than 70% of U.S.
homes and businesses will be able to take advantage of DSL
services by 2002.
What factors should I consider in determining my Internet access
A: You should consider several
- The amount of time you spend
- The activities you perform on
- Your need to support
multiple-users through a single connection
- The overall cost of basic
dialup service versus faster, less cumbersome access methods
the cost of DSL going to change? How soon?
A: DSL is an emerging technology,
therefore it is impossible to predict the market forces and
timing that will influence future pricing. Nevertheless, DSL is
an exceptional value, compared with other means of online
access, and it has every potential to remain an exceptional
I view online video clearly with DSL?
A: Video works exceptionally well on
DSL, depending on the speed of your DSL connection. Most movie
trailers and high bandwidth videos are designed for 80-128 Kbps
speeds. These are well within the capacity of DSL, which is up
to 12 times faster than 128 Kbps. For example, CNN's news
footage is clear in real-time, even while you're downloading
Email and running other PC applications.
I get DSL today, can I easily get faster service in the future
as the technology improves?
A: Typically, yes. For example, if you
purchase 192/192 for your business, the accompanying router
equipment can support you as you graduate to speeds as fast as
1.1 Mbps. When you're ready to trade-up to a higher-speed, CCI
Net can work with you to determine which options may be
available at your location.
Aren't some DSL services much faster than CCI Netís fastest (1.5
A: DSL speed is a function of the
length and quality of the copper line running from the telephone
company's nearest central office (CO) to the installation site.
DSL can deliver higher speeds at very short distances, but the
number of residences and businesses within these short distances
is small, which makes it impractical to deploy.
do I determine how far I am from the nearest central office
A: With our pre-qualification tools,
our staff cannot tell precisely how far you are from the central
office. However we will automatically tell you what type
of CCI Net DSL service is likely to be available to you at your
particular address and telephone number.
DSL @ WORK
Q: How do
businesses benefit from DSL?
Businesses enjoy multiple benefits:
- DSL provides a very fast,
secure, dedicated connection that's easy to order, install,
- It can be economical. Our
Business DSL offers affordable, flat-rate billing, which means
you don't pay "price-per-minute" charges based upon a user's
distance from the office.
- Because DSL is "always on," it
increases employee productivity.
- Finally, because CCI Net
provides blanket coverage in all of the metropolitan areas it
serves, corporations can offer DSL-based teleworking programs
to a wide range of employees.
DSL as reliable as it needs to be for business users?
A: Yes. Our business-class service has
established objectives and service guarantees for network
availability, repair, packet loss and network latency. In fact,
we guarantee 99.9 percent network availability for business
multiple people at a single office use a DSL connection
A: Yes, multiple users in an office
can use the same DSL line. In fact, CCI Net Business DSL service
supports almost unlimited users. Some of our business customer
are linking as many as 50 computers to a single Business DSL
Every time I add another user to my DSL connection, do I need to
pay another setup fee?
CCI Net does
not charge a fee for additional users or additional machines,
and the additional setup routine is so easy you can do it
yourself. Just plug the computer into the network, and it's on
the Internet. The DSL modem that we supply functions as a router
or bridge, allowing many computers within your office or home to
connect to the Internet.
DSL @ Home
Q: Is there a
good reason for my family to use DSL?
DSL eliminates all the frustration of using a traditional dialup
modem, so everyone in your family can make the most of the
Internet. Whether you're engaged in professional, educational or
recreational pursuits, CCI Net's DSL makes the experience far
more powerful and compelling.
DSL easy for home users? Is it actually easier than dialup
A: Once CCI Net's technicians setup
your DSL service, it's on 24 hours a day, 7 days a week. Just
turn on your DSL modem and your computer, click on your Internet
browser, and you're immediately connected. Your days of dialup
waiting, logging on and busy signals are over!
telecommute from my home to the office. What can DSL offer me?
A: DSL closely replicates the
high-speed network and Internet access infrastructure that many
companies have in place. Compared to dialup options DSL is a
clear choice, with faster downloads of files and graphics, a
constant connection to your office network and printers, and
high quality Email performance. And with CCI Net Residential DSL
service, we can provide equipment that makes it possible for you
to link multiple home PCs to the same DSL connection.
kind of computer do I need for CCI Net DSL service?
A: For PC:
- 133 MHz (or faster)
Pentium-based processor (or equivalent) Windows 95B/98
(Ethernet card provided for desktop systems) or Windows NT 4.0
Workstation with Service Pack 3 or higher
- 32 MB RAM
- 25 MB of available hard disk
- Installed CD-ROM drive
- Laptops, Windows NT and
Windows 2000 must already have an installed Network Interface
Card (NT Server and Win95A not compatible)
- PowerPC or faster processor
- Mac OS 7.6.1 or Greater
- Open Transport 1.1.1 enabled
- 32 MB RAM
- 25 MB of available hard disk
- Installed CD-ROM drive
- Installed 10BaseT Ethernet
Network Interface Card
- Operating System CD
Q: Is DSL compatible with a Macintosh?
Yes, as long as the end user has an Ethernet 10BaseT (not coax)
interface and TCP/IP software (either MacTCP or OpenTransport,
which is included in MacOS 7.x and later). Anybody who has been
using a Mac for a dialup Internet account has TCP/IP software.
TCP/IP has been a standard part of the system software. TCP/IP
software is also available as an add-on for those end users that
do not already have it.
Q: What hardware will be included with my
CCI Net DSL service?
A: We provide the necessary equipment to connect a
computer that meets minimum system requirements (see above).
This equipment will include:
- DSL modem
- NIC card (provided only for
desktop computers with Windows 95B and 98)*
* If applicable, a NIC card may
or may not be included with your installation.
already use CCI Net to connect to the Internet with a
modem. If I switch to CCI Net DSL, can I keep my Email address?
A: Yes, when you switch to CCI Net DSL service your Email
address will not change.
Q: Is my monthly telephone service included
in the CCI Net DSL charges?
A: No. Your DSL connection will use your existing phone
line, but your phone service will still be provided by your
phone company. Your regular monthly telephone service charges
are not included in CCI Net DSL service.
Q: Is CCI Net DSL service
available to locations with a commercial address?
A: Yes, CCI Net DSL service is
available to locations with a commercial address, and a maximum
of three computers. Businesses with more than three computers
may purchase our CCI Net Business DSL. Learn more about
CCI Net Business DSL.
Q: What should I do if I want to change
A: If you want to switch phone companies, please contact us
first. In most cases, we will need to cancel your existing
service, but we may be able to place a new order for you with
your new telephone carrier.
Q: What should I do if I want to change the
phone number my DSL is installed on?
A: If you want to change your DSL phone number, please
contact us first. We will need to place a new order for you in
order to provide DSL service on your new phone number.
Q: How does the DSL modem connect to my computer?
A: The DSL modem is an external device
that connects to your computer's network interface card (NIC)
via a standard 10BaseT cable.
Q: Am I allowed to make a network with my
CCI Net DSL connection?
A: Yes, but CCI Net will not provide network technical
support. CCI Net will only provide technical support for
the DSL line and the primary PC on which it was installed.
Also, there are several things that you must be aware of before
you decide to create a network:
- We will install your CCI Net
DSL service on one computer
- We will not install a network,
or install on a computer that is connected to a network,
unless the network is disconnected from the installing
computer before installation
- We do not provide network
technical support; support is only for the primary computer
DSL service was installed on
Q: How do I get installation of CCI Net
A: Most of our customers install the modem themselves (Check
out the self-install explanation below). We also have
technicians who can visit your home and install the service for
you for a reasonable fee.
What's the difference between a professional installation and a
A: CCI Net DSL Professional Installation:
If you choose to have an authorized installer install your
CCI Net DSL, a technician will visit the site to complete
your installation. Once your line is ready, we will call you to
schedule an appointment in approximately one to two weeks for
the technician to come to your house to install your DSL
hardware and Configure your PC. This appointment is a half-day
appointment, meaning that you need to be home for either the
entire morning or the entire afternoon to meet the technician.
Once the installer arrives, the installation will last
approximately two to three hours.
CCI Net DSL Self Installation:
If you choose to do your own installation, CCI Net will provide
you with everything you need from hardware, to software, to
technical support. Once your line is ready, we will send
you a box, which contains the hardware you will need to install
your CCI Net DSL yourself. During the installation, you
will plug filters into your phone jack to enable you to use your
phone while you are connected to the Internet, you will install
your modem, and finally configure you PC to work with DSL. The
whole process will take between one and two hours, depending on
how comfortable you feel with working on your computer.
Q: How much
does professional installation cost?
A: The standard professional installation fee is $79.95.
This fee may be waived or reduced during promotional periods.
The installation fee does not apply for customers who install
the modem themselves.
Q: How long does it take to get CCI
A: Approximately two to four weeks. During this time, we
work with your phone company to provision your phone line for
DSL. Installation steps may vary depending on several factors,
including how quickly your line can be qualified, and whether
you need to be home for your service activation date.
SWITCHING DSL PROVIDER
Q: How do I know if I qualify for an ISP
A: If you currently have DSL with another provider, you
should be eligible to receive CCI Net DSL. Please call
1-800-738-3260 and our DSL Sales Team will be happy to check
Q: How does it work?
A: In many cases, it's simply a matter of getting your
current ISP to release and switch the line, but it may require
canceling your existing service and placing a new order with CCI
Q: Can I switch
ISPs anytime? Is there a penalty?
A: You can always change
ISPs, but you'll need to ask your existing DSL provider if there
are any penalties associated with switching your service. In
some cases your current ISP may require a release form that
would need to be filled out and returned to CCI Net before
we can process your order. Please call (800)738-7260 and
our DSL Sales Team will be happy to assist you.
Q: Will I be able to use my existing DSL
A: In most cases, yes. If not, we'll provide equipment for
you at no charge.
Q: How long
does it take to switch to CCI Net DSL?
A: It depends on your current provider.
Q: Ok, so how do I order?
A: Call us toll-free at (800)738-7260 and our DSL
Sales Team will be glad to assist you.